Privacy Policy
Feel Your Best Nutrition
Last updated: August 2026
Last updated: August 2026
Feel Your Best Nutrition respects your privacy and is committed to protecting your personal information.
As a health service provider, Feel Your Best Nutrition handles personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information may be collected, how it is used and stored, when it may be disclosed, and how you can access or correct your information or raise a privacy concern.
As a health service provider, Feel Your Best Nutrition handles personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information may be collected, how it is used and stored, when it may be disclosed, and how you can access or correct your information or raise a privacy concern.
What information may be collected?
The information collected will depend on your interactions with Feel Your Best Nutrition and the services you receive.
Personal information may include:
Personal information may include:
- your name, email address and phone number
- date of birth and other identifying information where relevant
- appointment and booking information
- payment and transaction information
- Medicare, private health insurance or NDIS-related information where relevant
- correspondence and communications with Feel Your Best Nutrition.
- your medical and health history
- current symptoms and health concerns
- medications and supplements
- dietary intake, eating habits and lifestyle information
- allergies and food intolerances
- pathology and other test results
- referrals and reports from health professionals
- treatment plans, recommendations and clinical notes
- other information you provide that is relevant to your Dietetic care.
How is information collected?
Where possible, information is collected directly from you.
This may occur when you:
This may occur when you:
- book an appointment online through Setmore
- make a booking by phone or email
- complete a pre-consultation questionnaire through Google Forms
- attend an online consultation
- communicate by phone, email or text message
- provide test results, referrals or other health information
- complete a website contact form
- register to access online resources or the Gut Recovery Program member portal
- subscribe to or request resources from Feel Your Best Nutrition.
How is your information used?
Personal and health information may be collected, held and used to:
- provide Dietetic assessment, advice and support
- understand your health history, symptoms and nutritional needs
- develop and review your individual recommendations and treatment plan
- maintain appropriate clinical records
- manage appointments and send appointment-related communications
- communicate with you about your care
- process payments and provide receipts
- meet Medicare, NDIS and other administrative requirements
- communicate with other healthcare providers where appropriate
- provide access to resources or online Program content
- respond to enquiries
- meet legal, professional and regulatory obligations
- operate and improve Feel Your Best Nutrition's services and website.
How is your information stored?
Feel Your Best Nutrition uses a number of electronic systems to securely manage information.
Depending on the information involved, personal or health information may be stored using services including:
Feel Your Best Nutrition is operated as a sole practitioner practice and client clinical records are not accessible to other staff members.
Depending on the information involved, personal or health information may be stored using services including:
- Microsoft OneNote for clinical notes
- Google Forms for pre-consultation questionnaires
- Synology NAS/cloud storage for client documents, referrals, test results and receipts
- Gmail for email correspondence
- Setmore for appointment bookings and contact information
- Square for payment processing
- MailerLite for email subscriber information
- the Feel Your Best Nutrition website and member portal for website enquiries, registrations and Program access.
Feel Your Best Nutrition is operated as a sole practitioner practice and client clinical records are not accessible to other staff members.
Payment information
Payments are processed using Square.
Where card details are provided by phone, they are entered directly into Square for payment processing. Feel Your Best Nutrition does not record or retain your full credit or debit card details.
Square may collect and process information necessary to complete the transaction in accordance with its own privacy practices.
Where card details are provided by phone, they are entered directly into Square for payment processing. Feel Your Best Nutrition does not record or retain your full credit or debit card details.
Square may collect and process information necessary to complete the transaction in accordance with its own privacy practices.
Online consultations
Online consultations are conducted using Google Meet.
Consultations are not routinely recorded, transcribed or photographed, and Feel Your Best Nutrition does not use automated AI note-taking during consultations.
Clinical notes from your consultation are recorded separately as part of your client health record.
Consultations are not routinely recorded, transcribed or photographed, and Feel Your Best Nutrition does not use automated AI note-taking during consultations.
Clinical notes from your consultation are recorded separately as part of your client health record.
Sharing your information
Your personal or health information will only be disclosed where appropriate for providing your care, with your consent, where you would reasonably expect the disclosure, or where disclosure is otherwise permitted or required by law.
This may include:
This may include:
- communicating with your referring GP, including where required as part of Medicare-referred services
- providing reports for NDIS purposes where requested
- communicating with another healthcare provider involved in your care where appropriate
- service providers that assist Feel Your Best Nutrition to operate its business and securely manage information
- government, regulatory or legal authorities where disclosure is required or authorised by law.
Children and young people
Feel Your Best Nutrition may provide Dietetic services to children and adolescents.
Where appropriate, personal and health information may be provided by or communicated with a parent or guardian on the young person's behalf.
The way information is collected, used and disclosed will take into account the young person's age and circumstances, their ability to understand and consent, and applicable privacy and legal requirements.
Where appropriate, personal and health information may be provided by or communicated with a parent or guardian on the young person's behalf.
The way information is collected, used and disclosed will take into account the young person's age and circumstances, their ability to understand and consent, and applicable privacy and legal requirements.
Testimonials
From time to time, Feel Your Best Nutrition may publish client testimonials with permission.
Testimonials are published without the client's real name or other identifying information unless the client has specifically consented to this information being included.
Testimonials are published without the client's real name or other identifying information unless the client has specifically consented to this information being included.
Website analytics and cookies
The Feel Your Best Nutrition website may use cookies and analytics services, including Google Analytics, to understand how visitors use the website and to help improve its content and functionality.
These services may collect information such as device and browser information, pages visited, interactions with the website and general usage information.
These services may collect information such as device and browser information, pages visited, interactions with the website and general usage information.
Email communications and marketing
If you provide your name and email address to receive a resource, subscribe to communications or register for an online service, your details may be stored using MailerLite.
Marketing communications will only be sent where permitted by law. You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the email.
Information required for providing your Dietetic care or communicating with you about appointments and services may still be used for those purposes independently of marketing preferences.
Marketing communications will only be sent where permitted by law. You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the email.
Information required for providing your Dietetic care or communicating with you about appointments and services may still be used for those purposes independently of marketing preferences.
Overseas storage and processing
Some of the third-party technology providers used by Feel Your Best Nutrition operate or store and process information outside Australia.
As a result, personal information may be processed or stored overseas. Depending on the service provider, this may include countries such as the United States, Canada, Japan, Ireland, France, Spain and the United Kingdom, as well as other countries in which relevant service providers operate.
Feel Your Best Nutrition takes reasonable steps when selecting and using third-party services that handle personal information.
As a result, personal information may be processed or stored overseas. Depending on the service provider, this may include countries such as the United States, Canada, Japan, Ireland, France, Spain and the United Kingdom, as well as other countries in which relevant service providers operate.
Feel Your Best Nutrition takes reasonable steps when selecting and using third-party services that handle personal information.
How long is information kept?
Personal and health information is retained for as long as it is reasonably required to provide services, maintain appropriate health records, meet professional obligations and comply with applicable legal requirements.
When personal information is no longer required to be retained, reasonable steps will be taken to securely destroy or de-identify it in accordance with applicable privacy requirements.
When personal information is no longer required to be retained, reasonable steps will be taken to securely destroy or de-identify it in accordance with applicable privacy requirements.
Accessing or correcting your information
You may request access to personal information Feel Your Best Nutrition holds about you or ask for information that is inaccurate, incomplete or out of date to be corrected.
Requests can be made by contacting Feel Your Best Nutrition using the details below.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, you will be provided with an explanation where required.
Requests can be made by contacting Feel Your Best Nutrition using the details below.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, you will be provided with an explanation where required.
Privacy concerns and complaints
If you have a question or concern about how your personal information has been handled, please contact Feel Your Best Nutrition in the first instance.
Amanda Moon
Feel Your Best Nutrition
Email: [email protected]
Phone: 0412 667 539
Your concern will be reviewed and a response provided within a reasonable timeframe.
If you are not satisfied with the response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Amanda Moon
Feel Your Best Nutrition
Email: [email protected]
Phone: 0412 667 539
Your concern will be reviewed and a response provided within a reasonable timeframe.
If you are not satisfied with the response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to Feel Your Best Nutrition's services, technology providers, information-handling practices or legal obligations.
The most current version will be available on this website.
The most current version will be available on this website.